SHIPPING POLICY
Effective date: 04/09/2026
1. Coverage
Orders placed in the Brazilian store are destined to delivery addresses in Brazil. Shipments are domestic and dispatched from stock located in Brazil.
Ecommerce Logistics Solutions LLC is the seller. Warehousing, preparation and dispatch are carried out by a local logistics partner on its behalf.
2. Processing
After payment confirmation, the order enters preparation. The processing period and delivery estimate shown at checkout or in the order confirmation should be considered together.
Processing may be subject to reasonable delay in situations of anti-fraud verification, address inconsistency, payment issues, exceptional unavailability or events outside operational control.
3. Carriers and delivery methods
Available carriers and delivery methods may vary depending on postcode, weight, dimensions, operational availability and order characteristics. Available options and respective prices will be shown at checkout where applicable.
4. Shipping cost
The shipping cost is informed before the purchase is completed. It may vary depending on destination, weight, dimensions and the selected service method.
5. Delivery timeframe
The timeframe shown is an estimate calculated according to the selected method and destination. External factors, including carrier events, weather conditions, public holidays or exceptional events, may affect delivery.
In the event of a significant delay, the consumer may contact us for support and the rights provided for by applicable legislation will be respected.
6. Tracking
When the transport method provides tracking, the code or link will be sent to the customer or will be available in the order area.
7. Delivery address
The customer must provide a correct and complete address. If an error is identified before dispatch, the customer must contact us immediately. Additional costs caused solely by incorrect information provided by the customer may be charged where permitted by applicable legislation.
8. Undelivered, lost or damaged orders
In case of non-receipt, loss, damage or discrepancy, the customer must contact brasil@greenhouseseeds.com.br. The matter will be investigated with the logistics operator and/or carrier and resolved in accordance with applicable Brazilian legislation.
A delivery mark in the tracking system may be used in the investigation but does not eliminate mandatory consumer rights.
9. Refusal and return to sender
Refused, unclaimed or carrier-returned orders will be assessed individually. Resending, refunding and any costs will depend on the reason for return and applicable legal rules.
10. Contact
For delivery-related questions: brasil@greenhouseseeds.com.br.